Terms of sale and returns

Last updated 7 October 2026

Who you buy from

Our devices are offered to customers in South Africa only.

The devices and their prices

Each device is described on its product card, with its size, protection rating, battery life and what it suits. Prices are in South African rand and include VAT, platform access and Afrisist recovery. There is nothing further to pay monthly.

Delivery

Free delivery for our launch, until further notice. We deliver to all of South Africa by courier, and dispatch within 2 working days of your order being confirmed. When your order is on its way, we send you the courier tracking number by WhatsApp and email. We will tell you if a device is out of stock before you pay.

Ordering and payment

You can review your cart, change quantities and remove items before you send a request. When you request a quote, our team confirms stock, delivery and payment with you directly, and you pay by EFT against our quotation, or online through PayFast where it is offered. An order is accepted once we confirm it and your payment is received.

You receive your quotation and invoice by email or WhatsApp, which is your full record of the order.

Payment options

You can pay online by Visa or Mastercard, or by the other methods PayFast shows at checkout, or by EFT into the Top Traq (Pty) Ltd bank account, whose details are on your quotation.

Card payments and security

Card payments for Top Traq (Pty) Ltd are processed by Payfast by Network, an approved payment gateway for South African acquiring banks. You enter your card details on PayFast's secure, encrypted page: they never reach us and are never stored on this website. We keep your customer details separately from your card details. The merchant outlet country is South Africa and every transaction is in South African rand (ZAR). See our privacy notice for how we handle your personal information.

Changed your mind: 7-day cooling-off

If you cancel an order before it ships, there is no fee and we refund you in full. If a device is unavailable after you have paid, we refund you in full within 30 days.

Because you buy from us online, you may also cancel your order without giving a reason and without penalty within seven days of receiving your device. The only cost to you is the direct cost of returning it. We refund the full amount you paid within 30 days of your cancellation. (Electronic Communications and Transactions Act, section 44.)

A faulty device: six-month warranty

If a device is defective or unsafe, you may return it within six months of receiving it and choose a repair, a replacement or a refund. The choice is yours. (Consumer Protection Act.)

How to return a device

• Contact us on WhatsApp 067 854 3344 or by email, with your order or invoice number.
• Return the device with its accessories. We tell you where to send it.
• Refunds are paid to the account you paid from.

Our responsibility

Top Traq (Pty) Ltd is responsible for every aspect of your purchase on this website: the devices, delivery, customer service and support, and the handling of disputes.

Your rights

Nothing in these terms reduces your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. These terms are governed by South African law. For all legal notices and court process we choose as our address (domicilium citandi et executandi): 7 Lakewood Lane, Cedar Lakes, Fourways. If something goes wrong, contact us first and we will put it right.

Changes to these terms

We may update these terms. The date at the top shows the latest version, and the terms in force when you placed your order apply to it.